HELP DESK SUPPORT SPECIALISTS
Help Desk Support Specialists play a vital role in the information technology field by providing technical assistance to IT end-users. They serve as the problem solvers for computer software and hardware users who experience day-to-day computer and internet-related challenges.
WHAT DO HELP DESK SPECIALISTS DO?
A career as a Help Desk Support Specialist is ideal for those who enjoy learning new skills and have the ability to translate technical jargon into layman’s terms. Help Desk Support Specialists may work in-house as corporate Technical Support Specialists or Computer Support Engineers, or remotely assisting customers over the phone, through online chat, or by email.
Regardless of the setting, their work is vital to minimize the frustrations and expense of computer downtime. Since so many businesses and individuals rely on computers to connect to the world for financial and personal reasons, the work of the Help Desk Specialist is increasingly important.
Beginning your veteran IT career as a Help Desk Specialist is a great way to learn a great deal about various computer systems, hardware, and software, while also developing troubleshooting skills that will be valuable in many situations.
WHAT TRAITS MAKE A GOOD HELP DESK SPECIALIST?
As a Help Desk Support Specialist you must have a deep understanding of computer hardware and software…and a patient, methodical approach to helping others resolve problems.
Part teacher, part tech expert, and part therapist, you’ll enjoy helping co-workers or customers tackle confusing and challenging situations we all encounter in our daily computer work.
Want a career in IT?
New Horizons South Florida has provided many of our graduating students with job opportunities in organizations ranging from Fortune 500 companies to local businesses.